Corwin Collision Center – Pasco

FAQ

What is a Direct Referral Program (DRP)?

Insurance companies with direct referral programs carefully select repair shops, such as Corwin Collision Center, based on their quality of work, timeliness of service, customer satisfaction and previous experience with claims offices.

• DRP saves you time, and with your approval, that allows us to quickly begin your repair work.
• DRP allows your insurance company to better manage costs.
• DRP eliminates the need for competitive damage estimates and paperwork hassles.
(Corwin Collision Center can give you an estimate at no charge and with no obligation.)
• DRP speeds the repair process and we make sure you get a quality repair from your insurer.

How long will it take to repair my vehicle?

At Corwin Collision Center, we understand you want your car repaired as quickly as possible with our state of the art equipment. This makes turn around times quick, however, when unforeseen delays outside of our control do occur, we immediately make you aware and provide you with a new estimate time of delivery. Corwin Collision Center discovered long ago the importance of communication to establish and maintain high levels of trust.

We want your experience at Corwin Collision Center to be a positive one. That’s one more reason why we do our best to thoroughly discuss:

• Time and cost estimates
• Estimate modifications
• Progress reports of when we begin painting
• Updates for when the car will be ready
• At least one brief customer satisfaction survey

What should I do in the event of an accident?

Turn the engine off, unless you are in danger of being hit and then drive to the closest place away from traffic.

• If you think you maybe injured, stay in the car and ask someone to call for help. Call the police at 911, or dial the operator.
• Exchange names, addresses, license numbers and insurance information with all of the drivers and witnesses involved.
• Write down the names, addresses, and phone numbers of witnesses.
• Call your insurance agent or local claims office.
• If your vehicle is unsafe to drive, call Corwin Collision Center and we will set up a tow truck for you. If you need a ride to your home or your work we can drive you there with are Corwin Shuttle Service.

How much will my repair cost?

Estimate
Corwin Collision Center has experienced estimators that will deliver an accurate estimate of “observable damage” when your car arrives. (Corwin Collision Center does not produce “low estimates” for the purpose of being awarded the repair. All Corwin Collision Center estimates are computer generated and are written with honest assessment of noticeable damage before the repair process begins. Whether you have a DRP, traditional claim, or an out-of-pocket payment process, your repair will be handled with the same high level of integrity and service.)

Parts Disclosure
The estimate will identify the type of recommended replacement parts – new OEM, non-OEM, and used. Corwin Collision Center aggressively pursues the best prices on parts and is consistently competitive on labor. A Corwin Collision Center professional will explain issues of timing, price, quality, procedures, and ask for your preference and approval. We then immediately send the estimate electronically to your insurance claims office for approval.

Supplement Estimates
Once the area of damage has been disassembled, “hidden damage” may require a supplement estimate. Again, you will be made aware of any proposed changes to the original estimate, and both your approval and the insurance company’s will be sought before further work occurs.

Payment
If the repair is being paid for by your insurance company, then you should only be responsible for your deductible.

Will my vehicle look brand new?

Along with consistently high quality repair work, Corwin Collision Center has a long standing reputation for producing unsurpassed quality in collision repair painting. Blends and panel sections are masterfully matched to existing paint. With our Pro Spot Welders we can duplicate what the factory does, to make sure your vehicle is safe after repairs for you and your family. This can only be achieved by talented craftsmen with perfected skills. Corwin Collision Center promises is to return your car to the same quality it was before the accident.

If the frame is damaged what will happen next?

A car is considered a “total loss” only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians at Corwin Collision Center use a computerized automotive measuring system to put your vehicle back to factory specifications. If it is determined that the frame section is bent beyond repair,then that section can simply be replaced using our state of the art equipment.

Does Corwin Collision Center offer glass repairs?

If you haven’t been able to find the time to repair that crack in your windshield, why not save yourself the hassle and get all your repairs done at once? And for non-insurance glass repairs, Corwin Collision Center offers competitive pricing from chip repairs to complete replacements and tinting. For your convenience, if you have a glass request that Corwin Collision Center is not able to do, we will bring in an Auto Glass Vendor to our shop. Corwin Collision Center uses Genuine Auto Glass.